We know that you will be pleased with your purchases from Jiaguoe. However, there may be occasions when you will need to return product to us.To return a product, please first read though the following terms and conditions, then follow our returns online procedure.

product Damaged in Transit

If any product were damaged in transit, we ask that you report it to us within 7 working days, please kindly provide us with proof as below:
1, Photos of the front and back of the packaging box
2, Photo, video, screenshot, or description of the defective item
3, Photo, video, screenshot, or description of the defect or defective area

If the product are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. product should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
If the product have any product problem, it can be exchange within 7 days after receipt Return policy is exchange only, and you should pay all additional shipping fees incurred and the product returned should be kept in their original status.

product Faulty on Arrival

If your product are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). product should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned product, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

product Faulty in Warranty Period

If any of your purchases develop a fault, and it's no more than 1 year since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair,
please kindly provide us with proof as below:

1.Photos of the front and back of the packaging box
2.Photo, video, screenshot, or description of the defective item
3.Photo, video, screenshot, or description of the defect or defective area

return address

Attn: Jianbo hou(QC Dept)
Address: NO.112 ,Gushu Road baoan xixiang ,shenzhen,China
Zipcode: 518102
Country: China
E-mail: bill@Jiaguoe.com
Tel: 86-18319991887